Questions and answers

1. Where can I find Meindl boots?

You can find Meindl boots in selected shops in the shoe, outdoor and sports retail trade.

Many Meindl retailers also offer the boots online on their website.

2. How can I find the right boots?

The best way to try out boots is with expert guidance and advice from the staff of the specialist retailer. Above all, it is important to take your time and think carefully about the use and terrain for which you need the boots before buying. To help you make this decision, Meindl has developed the areas of application from A-D and classifies the individual models in this way. More details can be found here.

 

3. Which boot size is the correct one?

Information on selecting the right boot size can be found at Sizes.

 

4. Don't you actually sweat more in boots lined with GORE-TEX®?

No. A foot always sweats, regardless of whether a boot is equipped with or without GORE-TEX. Very important: The breathability of the GORE-TEX membrane only works to its advantage if you use suitable, breathable socks without absorbent fibers (no cotton). The Meindl sock collection offers the right socks for every use.

You can find more information about GORE-TEX-technology here.

More information about the Meindl socks collection can be found here.

5. Which crampons fit my Meindl boots?

There is no standard for crampons on mountaineering boots. It is therefore important to always match the crampons to the individual boot and to your own boot size.

Nevertheless, a classification is possible, whereby this is based on the shape of the crampons:
Basket crampons (C1): Mountain boots that do not have a bar on the sole to accommodate crampons can be used with basket crampons under certain circumstances. We recommend this application for boots from category B/C upwards and also only for simple alpine tours, without rock contact and without steep ice passages.
Combi-crampons (C2): We recommend combi-crampons with a basket at the front and a heel clip at the back for category B/C and C mountain boots that have a bar at the heel for the crampon attachment. The use in steep alpine terrain requires practice and experience, which is why we recommend testing the function and stability first in easy terrain.
Automatic crampons (C3): We recommend crampons with automatic bindings for category D boots, which have a bar at the toe as well as at the heel of the boot. For high alpine use or ice climbing, this construction provides the best stability.

Please note: The classification of crampons is based on the crampon models and constructions of the most common manufacturers. Special constructions or fixation options require an expert assessment in any case.

Your Meindl specialist dealer will help you choose the right crampon for your Meindl shoes.

6. How can I best look after my boots?

Information on the correct care of your Meindl boots can be found here.

 

7. I have technical questions about my Meindl boots. What is the best way to proceed?

If you have any technical questions, it is best to take the boots and the invoice to your Meindl dealer. They will be happy to check your boots, advise you on the individual technical functions and, in the event of problems, can decide whether your boots should be sent to us for inspection.

If you have any questions about service and repairs, you can also contact our service team at [email protected]
If you have any general Questions, your welcome to contact us through: [email protected]

Here´s an advice for all international customers outside of Germany and Austria: Please write to us at [email protected] – we´ll get you in touch with the right person in your country of residence.

8. The soles of my Meindl boots are slippery. What should I do?

If soles of newly purchased boots are slippery, this may be due to silicone residue from the impregnation agent. If the boots have not been used for a long time, the surface of the rubber tread sole can harden and thus become more slippery – a typical property of vulcanized rubber.

In both cases: Roughen the soles a little, e.g. with a piece of sandpaper or a wire brush. If this is too inconvenient, you can also simply walk or “scrub” with the boots over rolled chippings or asphalt.

 

9. The soles of my Meindl boots are heavily worn. Can they be repaired or do I have to buy new boots?

All Meindl hiking, trekking and mountain boots can be resoled. As long as the overall condition of the boots is still good, soles can be replaced without any problems. Your local shoemaker can do this or you can send the shoes to us via a Meindl specialist dealer.

Please feel free to send any questions to our service team: [email protected]

For international customers outside of Germany and Austria: Feel free to contact us through [email protected] – we´ll connect you to the right contact person in your country of residence.

10. The hooks or eyelets on my Meindl boots are rusting. What should I do?

You can prevent this by waxing the hooks regularly when maintaining the boots.

 

11. The hooks or eyes of my Meindl boots have torn out. Can these be replaced with new ones?

Essentially, hooks and eyelets can be renewed. This can be done by your local shoemaker or you can send the shoes to us via a Meindl retailer.

For further questions, please contact our service team: [email protected]

For customers outside of Germany and Austria: Feel free to contact us through [email protected] – we´ll connect you to the right contact person in your country of residence.

12. The seams of my Meindl boots have frayed. Can these be repaired?

Seam problems can generally be patched or repaired. This also applies to GORE-TEX models. However, any repair to the boots results in a loss of the “Guaranteed to keep you dry”© guarantee of GORE-TEX. We perform the stitching in such a way that the majority of the shoes is not affected, since the lining is not sewn through. However, whether it makes sense to carry out a repair depends on the overall condition of the boot and must therefore be assessed individually.

For further questions, please contact our service team: [email protected]

For customers outside of Germany and Austria: Feel free to contact us through [email protected] – we´ll connect you to the right contact person in your homecountry.